TJX Companies, Inc. is a U.S. importer and multinational off-price department store corporation. TJX operates 1,000+ stores in the U.S. and offers retail and food products subject to FSMA/FSVP regulations. 

TJX Companies Inc., owner of recognized department store brands like Home Goods and T.J.Maxx, realized they did not have a defined process for managing FSVP compliance due to these three complexities: 

• Sheer number of suppliers: TJX works with 1,000+ suppliers, and they are frequently onboarding new suppliers. 
• Multiple sources of data: They were checking multiple web sources to assess whether their products were FDA compliant and if there were any open import alerts on their suppliers. 
• Knowledge of the FSVP process: The FSVP process was intricate and unfamiliar. They needed a partner to advise them on their FDA FSVP import compliance, and a way to be proactive with any import alerts. 

TJX knew they needed a solution that would ease the manual supplier monitoring process to free up valuable resources and avoid the risk of FSVP non-compliance. 

ComplyHub offered TJX an AI-powered supplier monitoring and sourcing solution, enabling them to quickly and easily review their suppliers’ compliance status daily.  

Specifically, ComplyHub helped TJX to: 

• Uncover an Import Alert for a supplier on one of TJX stores’ most common products  
• Act quickly and proactively to cancel all open POs and contact the non-compliant vendor to develop recovery plans  
• Find new, FDA-compliant supplier options, using ComplyHub’s supplier risk analysis tool, RegiScore, to confirm whether a supplier would be a trustworthy partner