Cosmetics Introduction to Issue Management: Concepts

This training introduces issues management processes in a good manufacturing practice (GMP) environment.

Unexpected events are almost guaranteed to happen daily in any organization. Good Manufacturing Practices (GMP) cover a range of quality-related activities, from product development and manufacturing to packaging and distribution. It is important for anyone working in a GMP environment to be able to identify and deal with day-to-day quality issues in a timely and efficient manner.

This course will cover the who, when, why, and how of quality event reporting in GMP environments. It will also discuss the importance of raising, recording, and dealing with quality issues systematically and efficiently. By the end of this module, GMP personnel should better understand how to handle daily quality events in their work environment.

This training module will provide an overview of

• What is an issue or a problem
• The importance of issue management
• Recognize how to address an issue
• Differentiate between raising and reporting
• Identify the roles and responsibilities
• Identify the steps to follow

The course provides information on root cause analysis and problem-solving. It also covers the basics of who is involved in raising, recording, and reviewing issues and the importance of dealing with them in a systematic way.